Returns & Refunds

Return and Exchange Policy

Welcome to [MZHOU]:

At [MZHOU], we strive to provide you with exceptional products and an unparalleled shopping experience. To ensure your complete satisfaction, we have established a straightforward Return and Exchange Policy. Please read the following carefully to understand your rights and responsibilities.

Eligibility for Returns and Exchanges:

Timeframe: You may return or exchange eligible items within [Seven] days of receipt.

Condition: Items must be in their original packaging, unused, and in the same condition as when received.

Proof of Purchase: A valid receipt or invoice is required for all return and exchange requests.

Return Process:

Initiate Request: Please contact our Customer Service Team at [Online Chat or Email] to initiate your return or exchange request.

Authorization: Once your request is reviewed and approved, you will receive a Return Merchandise Authorization number.

Ship Back: Carefully package the item(s) and include the Return number on the outside of the package. Ship the package to the address provided by our Customer Service Team.

Refund or Exchange: Upon receipt and verification of the returned item(s), we will process your refund or exchange as requested. Refunds will be issued to the original payment method within [seven to ten] business days.

Exceptions to the Policy:

Personalized or custom-made items are generally non-returnable and non-exchangeable.
Digital products, software downloads, or items with a hygiene seal that has been broken are not eligible for return or exchange.

Shipping Costs:

For returns due to our error (e.g., incorrect item shipped), we will cover the return shipping costs.
For other reasons, the return shipping costs are the responsibility of the customer.
If an exchange is requested, the shipping cost for the new item may be incurred by the customer, depending on the specific circumstances.

Damaged or Defective Items:

If you receive a damaged or defective item, please notify us immediately upon receipt. We will work with you to arrange for a replacement or refund as quickly as possible.

Contact Us:

Should you have any questions or concerns regarding our Return and Exchange Policy, please feel free to contact our Customer Service Team at [email]. We’re always here to help!